Customer Care Representative - Illinois

Have you thought about how to feed the fast growing world population? We have. 

And we are looking for top talent to join our team!

Syngenta is a world-leading agribusiness committed to sustainable agriculture through innovative research and technology.  The company is a leader in crop protection, and ranks third in the high-value commercial seeds market.  Sales in 2007 were approximately $9.2 

billion.  Syngenta employs over 21,000 people in more than 90 countries.  Syngenta is listed on the Swiss stock exchange (SYNN) and in New York (SYT). 

Customer Care Representative – Lisle, IL - 922

Role Purpose – 

To provide excellent customer service and support to the brokerage team, and to sales representatives and vendors that handle brokerage products in the Flowers industry.

Accountabilities – 

Responsible for providing customer service to Syngenta Sales reps as they require entry of orders, and also work with vendors to determine product availability. Review quotes and process orders. • Manage individual time to effectively handle and prioritize multiple inbound and outbound calls, solve customer issues, and complete daily activities. • Manage orders from start to finish including editing orders, order entry, sourcing product, verifying acknowledgements, vendor confirmation, status checks, and order changes. • Process order acknowledgments. • Follow all SAP and Customer Care procedures as outlined by Team Leads and Customer Care Manager (CCM). • Provide accurate and complete documentation on all issues so anyone can fill in if necessary. • Provide recommendations for problem resolution. • Strive for the highest internal and external customer satisfaction at all times. • Communicate issues to Lead CCR and/or CCM as needed. • Participate in special projects as required by Lead CCR or CCM. • Provide back up for product group members on a regular basis, provide back up in other areas as requested. • Willingly work additional hours occasionally during the busy season, or complete tasks outside of the job description as the yearly business cycle dictates

Knowledge, experience & capabilities –

Excellent product knowledge • Works well with Lead CCR in determining training issues and creating efficiencies • Mentor to less experienced CCR's • Strong interpersonal skills and a "team player" attitude with demonstrated Customer Care skills • Demonstrated computer literacy (Word, Excel, Outlook, knowledge of SAP or other comparable database would be beneficial) • Demonstrated ability to prioritize, multi-task and problem solve. • Excellent oral and written communication skills • Self starter with excellent time management skills • Minimum 2 years Customer Care experience

Syngenta offers a competitive salary and benefits package, including market-based pay, health/dental insurance, a generous 401(k) program, paid time off, tuition reimbursement and relocation assistance.

Qualified candidates should apply today! Please submit your application online at www.syngentacareers.com. EOE