Customer Service Representative

Spectrum Technologies is a global company - offering affordable measurement technologies to agriculture and horticulture industries.  75 Countries - now that is saying something.  This position is based just south of Chicago.

Position Title/Summary	Inside Sales/Customer Service Representative
Recruiter's Name *	Tom Ebeling
Email *	rebecca@specmeters.com
Industry *	Agriculture/Horticulture
Company *	Spectrum Technologies, Inc
Where to call you.	(815) 436-4440
Career Website	http://www.specmeters.com
Copy and Paste Job Description.
Company: Spectrum Technologies is an industry-leading, 22-year-old company that develops and markets affordable measurement instrumentation and technology to the agricultural and horticultural markets worldwide. The company has over 14,000 customers in over 75 countries. The customers are in the agricultural, chemical, seed segments, including major universities, the USDA-ARS, growers, agricultural and turf consultants, golf course superintendents, greenhouse growers, and research organizations. Spectrum is focused on four primary product groups: Weather and Environmental Monitoring; Nutrient Management Tools; Integrated Pest Management Tools; and Soil Moisture and Quality Measurement. Spectrum has received 16 AE50 awards from the American Society of Agricultural Engineers for innovations in new product technology. Please visit our website at www.specmeters.com for additional information. Position: Inside Sales/Customer Service Representative interested in joining an entrepreneurial and highly successful company that values and rewards individual contribution and new ideas. The representative will work as a team with four other staff members in the US/Canada sales group with the career development goal of advancing into a position of increasing responsibility. This role is based at our corporate office in suburban Plainfield, Illinois, 35 miles southwest of downtown Chicago. Duties/Responsibilities: • Processing sales orders and monitoring orders from receipt to shipment; • Preparing sales quotations while directing inbound and outbound call activity; • Preparing documentation for international shipments (NAFTA, etc.); • Proactively tracking and following up sales leads and inquiries; • Maintaining and updating customer databases and files; • Participating in sales and marketing initiatives, market analyses, and new product roll-outs; • Periodic travel to trade events; Requirements: • Bachelor’s degree; industry knowledge a plus; • Computer skills (MS Office, Outlook, Internet); • Other technology and science skills a plus; • Passion for relationship-building; • Ability to successfully work in a fast-paced, multi-tasking, small team environment; • Strong communication, interpersonal and presentation skills.
Apply To:	Rebecca Fry, Marketing Mngr
Application Deadline	August 30, 2009

Ag Retail Apprentice/Applicator - $250 Referral Bonus

Motivated to earn extra cash? If you refer the successful candidate to this position, you will earn $250 - cash!

Ag Retail Apprentice/Applicator (Eastern IL) $35-$45K

Entry level opportunity now available for an apprentice/applicator at an Ag Retailer in Eastern Illinois. This position will work closely with the manager at this location, get to know the customer base and be trained on chemical and fertilizer application and equipment. This position will be trained in both fertilizer and chemical application, build relationships with the customers, promote the business, learn the precision ag program and other parts of the business that are instrumental to daily business.

This is a great opportunity for a recent college or high school grad who is looking to get their foot in the door and work their way up in an organization. For someone who is an established applicator, this could provide a bump in pay because they are willing to pay for experience and will train those who want to learn and grow with the organization.

If you are looking to get established in the ag industry and work for a respected place of business with a good base pay and benefits, this is the opportunity for you. To learn more and to be considered for this opportunity, send in your resume today to Ag 1 Source, we have a couple of these opportunities in Eastern IL.

How to earn the referral bonus:
Send this job listing to anyone you know that might be interested in the position. Be sure to tell them that when they apply they should indicate you as a referral. You are welcome to email me to let me know who you told about the position as well. If you are noted as the referring party, I'll contact you to make sure you get paid for networking! Simply simple.

Apply to: Mark Jewell
mark@agjobnetwork.com

Customer Service Representative

Customer Representative I, II, III or Senior – Greensboro, NC - 1246

Role Purpose –

• Ability to effectively manage customer inquiries and communication including product order entry and shipping status and management.
• Demonstrates extensive knowledge of sales programs and policies. 
• Proactively delivers a superior level of customer service to customers within the guidelines defined by the business

Accountabilities –

• Supports customer service team in achieving targeted goals for the business group. 
• Exhibits a thorough understanding of Syngenta’s customers’ organizations. 
• Participation on and contribution to external departmental teams. 
• Minimal supervision in attending field/sales meetings and customer visits. 
• Assist in outbound marketing campaigns. 
• Assist in planning and development of outbound campaigns

Knowledge, Experience & Capabilities

Critical knowledge: 
• Understanding of general agronomic practices and product positioning in marketplace
• Understanding of and ability to effectively use business tools (e.g. Pivotal, K2G, AgBiz, SAP, etc.)
• Consults with others as new or difficult situations arise. Capable of handling conflict and identifying resolution. Ensures policy and procedure compliance at the operational level.
• General understanding of Crop Protection industry
• Flexibility to understand and accept additional responsibilities within other CC BU Teams as business changes dictate.


Critical experience:

• Handles routine situations on own and proposes solutions for solving complex situations 
• Leads by example - Interpersonal awareness, positive attitude
• Develop and implements tactics with minimal supervision.
• Minimum of a Bachelors degree is preferred. 


Critical technical, professional and personal capabilities:

• Appropriate knowledge of and ability to engage internal processes and functions to fulfill customer inquiry, order and delivery requirements. (Transportation, Planning, Distribution, Technical, etc.)
• Implements ideas and suggestions to team

 Additional Information

• All applicants must be eligible to work in the US.
• Travel requirements minimal (approximately 5%)

Syngenta offers a competitive salary and benefits package, including market-based pay, health/dental insurance, a generous 401(k) program, paid time off, tuition reimbursement and relocation assistance.

Qualified candidates should apply today! Please submit your application online at HYPERLINK "http://www.syngentacareers.com" www.syngentacareers.com EOE.

Customer Account Guru - North Carolina

Customer Account Manager – Greensboro, NC  - 1166

 

Role Purpose –

Individual partnered with the Key Account Manager focused on providing increased and proactive account coordination and communication to a specific Distribution Account. This individual will be assisted by other CC team members in the order placement and management process in meeting the needs of the account. Direct contact point provided to the central Distributor account owner in addition to direct contact points for purchasing areas

Accountabilities – 

• Senior position within the Crop Protection Customer Center focused on delivering an enhanced and differentiated level of account management to identified strategic channel partners. • Works as a partner with the respective Distributor Key Account Manager to deliver increased value to Syngenta and the Channel partner. • Key focal point for Distribution Senior purchasing and logistics management on items related to account and order status and account supply planning. • Works with other Customer Center team members to direct and manage order and shipment requirements, program implementation and reporting needs to meet both Syngenta and Distributor business needs related to the account. • Proactively identifies and implements in coordination with the Key Account Manager areas of added value to the Distribution partner to increase sales opportunities and Syngenta loyalty. • This individual has no additional account responsibilities.

Knowledge, experience & capabilities -

Critical knowledge

• Clear understanding of the Syngenta commercial strategy and it's relevance to the respective Channel partner • Understands crop agronomics and Syngenta product positioning in marketplace. • Understanding of order placement, management, supply logistics and supply management • Working knowledge of the relevant tools required to interact and communicate effectively with the customer

Critical experience

• Understanding of Crop Protection industry • Leads by example - Interpersonal awareness, positive attitude. • Assumes responsibility for and represents management role on business teams. • Proactively receives processes and follows up on orders and inquires. • Handles routine and complex situations on own

Critical technical, professional and personal capabilities

• Self starter and ability to work with minimal direct management to deliver business objectives. • Ability to understand the respective Channel Partner strategy and effectively tie it to the Syngenta Commercial Strategy. • Extensive knowledge and use of business tools (e.g. Pivotal, K2G, AgBiz, SAP, etc.) • Ability to clearly communicate and listen. • Ability to develop and idea from origin, position with the impacted parties and bring to agreement and implementation. • Appropriate knowledge of and ability to engage internal processes and functions to fulfill customer inquiry, order and delivery requirements. (Transportation, Planning, Distribution, Technical, etc.) • Identifies business opportunities and develops and implements required tactics. • Strong financial acumen. • Ability to effectively engage and interact with Senior Distributor and Syngenta Management. • Ability to initiate necessary actions required to resolve issues between customer's requirements and the ability of Syngenta to meet them.

Additional Information

• All applicants must be eligible to work in the US. • Travel requirements 25-30% • Minimum of a Bachelor's Degree required.

Syngenta offers a competitive salary and benefits package, including market-based pay, health/dental insurance, a generous 401(k) program, paid time off, tuition reimbursement and relocation assistance.

Qualified candidates should apply today! Please submit your application online at  HYPERLINK "http://www.syngentacareers.com" www.syngentacareers.com EOE.

Customer Service Transportation Representative

Have you thought about how to feed the fast growing world population? We have. 

And we are looking for top talent to join our team!

Syngenta is a world-leading agribusiness committed to sustainable agriculture through innovative research and technology.  The company is a leader in crop protection, and ranks third in the high-value commercial seeds market.  Sales in 2007 were approximately $9.2 billion.  Syngenta employs over 21,000 people in more than 90 countries.  Syngenta is listed on the Swiss stock exchange (SYNN) and in New York (SYT). 

Fafard Customer Service Transportation Representative – Agawam, MA - 1004

Role Purpose – 

Responsible for external and internal customer service/transportation activities for assigned geographical area. • Performs daily customer service activities ensuring customer needs are met and Fafard maintains its high customer approval rating. • Maintain existing/develop new relationships with customers and distributors ensuring satisfactions from order placement through delivery of product. • Implements distribution plans and/or shipping methods for assigned geographic area. • Implement new ideas to increase efficiencies • Negotiate freight rates with carriers

Accountabilities – 

Achieve financial targets related to transportation costs as a % of sales in assigned geographical area. • Maintain Fafard's high customer service approval rating. • Assist in overseeing inventory levels in assigned geographical areas. • Knowledge of sales programs and policies • Accountable for ensuring order accuracy and management from entry to  shipment • Demonstrate in-depth knowledge of Fafard systems and utilize on daily basis • Special projects • Cost budget: Ensure that transportation costs do not exceed the current budget of $21.2 M • Organizational responsibility: Shipments to specific geographic area from Fafard plants or transfer yards • Representation of Syngenta: Customers, Carriers and Independent Sales Reps.

Knowledge, experience & capabilities –

Critical knowledge:

BA/BS degree preferred, minimum four years customer relations experience required. • Computer literacy - demonstrates proficiency in software applications (Basic navigation skills)

Critical experience:

Knowledge of transportation industry • Ability to interact with other team members and departments

Critical technical, professional and personal capabilities: • Negotiating skills • Conflict resolution skills • Organizational skills • Multi-Tasking skills

Syngenta offers a competitive salary and benefits package, including market-based pay, health/dental insurance, a generous 401(k) program, paid time off, tuition reimbursement and relocation assistance.

Qualified candidates should apply today! Please submit your application online at www.syngentacareers.com. EOE