Customer Account Guru - North Carolina

Customer Account Manager – Greensboro, NC  - 1166

 

Role Purpose –

Individual partnered with the Key Account Manager focused on providing increased and proactive account coordination and communication to a specific Distribution Account. This individual will be assisted by other CC team members in the order placement and management process in meeting the needs of the account. Direct contact point provided to the central Distributor account owner in addition to direct contact points for purchasing areas

Accountabilities – 

• Senior position within the Crop Protection Customer Center focused on delivering an enhanced and differentiated level of account management to identified strategic channel partners. • Works as a partner with the respective Distributor Key Account Manager to deliver increased value to Syngenta and the Channel partner. • Key focal point for Distribution Senior purchasing and logistics management on items related to account and order status and account supply planning. • Works with other Customer Center team members to direct and manage order and shipment requirements, program implementation and reporting needs to meet both Syngenta and Distributor business needs related to the account. • Proactively identifies and implements in coordination with the Key Account Manager areas of added value to the Distribution partner to increase sales opportunities and Syngenta loyalty. • This individual has no additional account responsibilities.

Knowledge, experience & capabilities -

Critical knowledge

• Clear understanding of the Syngenta commercial strategy and it's relevance to the respective Channel partner • Understands crop agronomics and Syngenta product positioning in marketplace. • Understanding of order placement, management, supply logistics and supply management • Working knowledge of the relevant tools required to interact and communicate effectively with the customer

Critical experience

• Understanding of Crop Protection industry • Leads by example - Interpersonal awareness, positive attitude. • Assumes responsibility for and represents management role on business teams. • Proactively receives processes and follows up on orders and inquires. • Handles routine and complex situations on own

Critical technical, professional and personal capabilities

• Self starter and ability to work with minimal direct management to deliver business objectives. • Ability to understand the respective Channel Partner strategy and effectively tie it to the Syngenta Commercial Strategy. • Extensive knowledge and use of business tools (e.g. Pivotal, K2G, AgBiz, SAP, etc.) • Ability to clearly communicate and listen. • Ability to develop and idea from origin, position with the impacted parties and bring to agreement and implementation. • Appropriate knowledge of and ability to engage internal processes and functions to fulfill customer inquiry, order and delivery requirements. (Transportation, Planning, Distribution, Technical, etc.) • Identifies business opportunities and develops and implements required tactics. • Strong financial acumen. • Ability to effectively engage and interact with Senior Distributor and Syngenta Management. • Ability to initiate necessary actions required to resolve issues between customer's requirements and the ability of Syngenta to meet them.

Additional Information

• All applicants must be eligible to work in the US. • Travel requirements 25-30% • Minimum of a Bachelor's Degree required.

Syngenta offers a competitive salary and benefits package, including market-based pay, health/dental insurance, a generous 401(k) program, paid time off, tuition reimbursement and relocation assistance.

Qualified candidates should apply today! Please submit your application online at  HYPERLINK "http://www.syngentacareers.com" www.syngentacareers.com EOE.