Customer Service Representative

Customer Representative I, II, III or Senior – Greensboro, NC - 1246

Role Purpose –

• Ability to effectively manage customer inquiries and communication including product order entry and shipping status and management.
• Demonstrates extensive knowledge of sales programs and policies. 
• Proactively delivers a superior level of customer service to customers within the guidelines defined by the business

Accountabilities –

• Supports customer service team in achieving targeted goals for the business group. 
• Exhibits a thorough understanding of Syngenta’s customers’ organizations. 
• Participation on and contribution to external departmental teams. 
• Minimal supervision in attending field/sales meetings and customer visits. 
• Assist in outbound marketing campaigns. 
• Assist in planning and development of outbound campaigns

Knowledge, Experience & Capabilities

Critical knowledge: 
• Understanding of general agronomic practices and product positioning in marketplace
• Understanding of and ability to effectively use business tools (e.g. Pivotal, K2G, AgBiz, SAP, etc.)
• Consults with others as new or difficult situations arise. Capable of handling conflict and identifying resolution. Ensures policy and procedure compliance at the operational level.
• General understanding of Crop Protection industry
• Flexibility to understand and accept additional responsibilities within other CC BU Teams as business changes dictate.


Critical experience:

• Handles routine situations on own and proposes solutions for solving complex situations 
• Leads by example - Interpersonal awareness, positive attitude
• Develop and implements tactics with minimal supervision.
• Minimum of a Bachelors degree is preferred. 


Critical technical, professional and personal capabilities:

• Appropriate knowledge of and ability to engage internal processes and functions to fulfill customer inquiry, order and delivery requirements. (Transportation, Planning, Distribution, Technical, etc.)
• Implements ideas and suggestions to team

 Additional Information

• All applicants must be eligible to work in the US.
• Travel requirements minimal (approximately 5%)

Syngenta offers a competitive salary and benefits package, including market-based pay, health/dental insurance, a generous 401(k) program, paid time off, tuition reimbursement and relocation assistance.

Qualified candidates should apply today! Please submit your application online at HYPERLINK "http://www.syngentacareers.com" www.syngentacareers.com EOE.