Customer Service Transportation Representative

Have you thought about how to feed the fast growing world population? We have. 

And we are looking for top talent to join our team!

Syngenta is a world-leading agribusiness committed to sustainable agriculture through innovative research and technology.  The company is a leader in crop protection, and ranks third in the high-value commercial seeds market.  Sales in 2007 were approximately $9.2 billion.  Syngenta employs over 21,000 people in more than 90 countries.  Syngenta is listed on the Swiss stock exchange (SYNN) and in New York (SYT). 

Fafard Customer Service Transportation Representative – Agawam, MA - 1004

Role Purpose – 

Responsible for external and internal customer service/transportation activities for assigned geographical area. • Performs daily customer service activities ensuring customer needs are met and Fafard maintains its high customer approval rating. • Maintain existing/develop new relationships with customers and distributors ensuring satisfactions from order placement through delivery of product. • Implements distribution plans and/or shipping methods for assigned geographic area. • Implement new ideas to increase efficiencies • Negotiate freight rates with carriers

Accountabilities – 

Achieve financial targets related to transportation costs as a % of sales in assigned geographical area. • Maintain Fafard's high customer service approval rating. • Assist in overseeing inventory levels in assigned geographical areas. • Knowledge of sales programs and policies • Accountable for ensuring order accuracy and management from entry to  shipment • Demonstrate in-depth knowledge of Fafard systems and utilize on daily basis • Special projects • Cost budget: Ensure that transportation costs do not exceed the current budget of $21.2 M • Organizational responsibility: Shipments to specific geographic area from Fafard plants or transfer yards • Representation of Syngenta: Customers, Carriers and Independent Sales Reps.

Knowledge, experience & capabilities –

Critical knowledge:

BA/BS degree preferred, minimum four years customer relations experience required. • Computer literacy - demonstrates proficiency in software applications (Basic navigation skills)

Critical experience:

Knowledge of transportation industry • Ability to interact with other team members and departments

Critical technical, professional and personal capabilities: • Negotiating skills • Conflict resolution skills • Organizational skills • Multi-Tasking skills

Syngenta offers a competitive salary and benefits package, including market-based pay, health/dental insurance, a generous 401(k) program, paid time off, tuition reimbursement and relocation assistance.

Qualified candidates should apply today! Please submit your application online at www.syngentacareers.com. EOE